Solutions

e-business

Where in the world are they looking for your product?

Many businesses today are wrestling with the concept of doing business over the Internet. E-Commerce (receiving sales orders) is one application that can make sense in this environment. But the larger concept of E-business has much more potential value to most businesses. For example, if your customers could not only submit orders but could quickly check account balances, check status of orders, submit service requests, review product history, report changes of address, request product literature, and many similar functions in a "self-serve" environment, you could strengthen your relationship with them and lower costs at the same time. And you may give similar options to your suppliers, employees, and others.

Excellence Series' NetLink™ works with existing technology in the Excellence Series to provide a comprehensive e-business solution. You may easily publish any of your business data to authorized users and receive data back from them that is validated before updating your files. You can customize every aspect of your e-business site, and there are many features you can customize yourself without hiring expensive help.

Your Business Gets the Best of Two Worlds:

Since NetLink is tightly integrated, with the Excellence Series™ you can get the best of the two computer worlds:

• For high-volume processing of business information, you get the power, speed, control, and built-in sophistication of the Excellence Series' mature business applications running on your internal system. Your day-to-day work is not hindered by the limitations of browser-based access.

• You and your partners can use Web browsers to access selected data and send data to be updated using the "stateless" transaction-based mode of intranets and the Internet. You are working with the same data file formats as the standard applications, so your data can be on-line if you wish.

Some of the features available with NetLink include:

• Customer self-service - customers can call in to your server and review account status, check on order status, submit orders, request a service call, report a change of address, analyze past purchases, check product pricing, etc.

• Vendor self-service - vendors can call in to your server to review account status, verify purchase order info, check pricing accuracy, submit address changes, etc.

• Internal employee activity - your employees can access reports and submit data to your system.

• New customers - you can allow new customers to access NetLink from your web site and submit orders, check pricing, request info, etc.
  
  
• Web Based Portals - access portals for Sales Manager & Reps, Marketing Managers, Executive overviews, and more.

NetLink works with the Excellence Series’ business system modules - Inventory Management, Shipping Management, Financial Management, Cash Flow, and Service Management to provide a complete end-to-end E-Commerce solution.

Exerve has expertise integrating E-Commerce with practical business solutions for credit card processing, fax serving software, bar coding, UPS Shipping etc.

The Excellence Series’ portability between multitudes of operating systems, including Novell, UNIX, Linux, XENIX, AIX, Windows 3.1/95/NT and client server environments ensures that today's solution will not be regretted tomorrow.

Call us for a free online demonstration to see how the Excellence Series and Exerve may fit with your business.