Proactive Support™

Take advantage of over 30 years experience in using and supporting software under real world conditions.

Standard Support

Support is the defining characteristic of a software company. Exerve has over 30 years of combined experience in using and supporting software under real world conditions. We are dedicated to providing proactive, expert support to our clients. Beyond just answering questions about how software works, we are providing advanced proactive solutions to solve problems before they occur. With the right support, your software provides solutions without headaches.

Exerve Standard Support Includes:

• Phone Support
• Web Based Support
• Online Knowledge Base
• Data Manipulation , Import/Export

On-site Support

When phone support will not solve the problem, Exerve can go on-site to address your issues directly. Of course, our technicians know how software works. But, more importantly, they have an intimate knowledge of how businesses work. Our solutions never lose sight of your business needs. On-site support can be on an hourly or contract basis.

Proactive Support ™

Exerve is aggressively taking software support to the next level with Proactive Support™. To exceed your expectations, Exerve will take steps to head off potential issues in advance of the issue occurring. Proactive Support™ comes free with a support contract.

Proactive Support™ includes:

• Newsletter - Proactive
• Fax Notes - E-mail Broadcast
• 6 Month Checkup
• Year End Closing Assistance